The Block Buying Company Ltd is a real estate company that buys and sells blocks of flats in the United Kingdom. The company is based in Leeds, United Kingdom.

This privacy policy explains how we use any personal data we collect about you when you use our services and this website.

The Block Buying Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain data by which you can be identified when using our services or this website, then you can be assured that it will only be used in accordance with this privacy policy.

For the purpose of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications (PECR) the data controller is The Block Buying Company Ltd. The Block Buying Company Ltd is a registered data controller with the Information Commissioner’s Office (ICO) under registration number ZA302947.

We may collect the following categories of personal data about you:

• Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. 

We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance, or defence of legal claims.

• Prospect Data that includes data relating to enquires or scheduled appointments, meetings, and calls, which did not result in a sale of goods and/or services such as your name, email address, and phone number. We process this data to schedule a meeting and/or to respond to and manage an enquiry.

• Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions.

• User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and/or databases and to enable publication and administration of our website, other online services and business.

• Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.

We do not collect any Sensitive Data about you. Sensitive data refers to personal data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you do not provide us with the requested data, we may have to cancel a project or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at hello@theblockbuyingcompany.co.uk.

In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision-making or any type of automated profiling.

You directly provide us with most of the personal data we collect. We may collect and process your personal data when you:

• Complete opt-in forms on our website

• Send us emails directly

• Schedule an appointment via the telephone or place an order for any of our services

• Use or view our website via your browser’s cookies.

• We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please refer to our cookie policy section for more details.

We may also receive your personal data indirectly from the following sources:

• Third parties such as analytics providers Google based outside the UK, providers of technical, payment and delivery services, such as data brokers or aggregators.

• We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the UK.

We will use the personal data you provide in a manner compatible with the UK GDPR, and to carry out one or more of the following to:

• Process your order, manage your account

• Email you with special offers on other products and services we think you might like

• Respond to any general enquiries you may have made to us via email, telephone, or any other method of communication. We will use this data to follow-up your enquiry

• Carry out administrative and management of our business agreement

• Personalise your repeat visits to our website

We will not sell or share your personal data with any 3rd party organisation for market research or marketing purposes without specific consent from you.

We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do it. 

They will hold it securely and retain it for the period we instruct.

We may share data (including personal data) if we have a legal obligation to do so, or if we must enforce or apply our terms of use and other agreements. This may include submitting data for legal reasons.

 Listed below are the key service providers we use to provide elements of our service:

• Email Service Provider - This data processor does the following activities for us: GoDaddy provides domain hosting and email services for our organisation. They manage and store email communications, ensuring secure and reliable email delivery and storage. This includes handling email data, contacts, and calendar events to facilitate efficient communication and collaboration within our business. Refer to their privacy policy for more information: https://www.godaddy.com/en-uk/legal/agreements/european-supplemental-privacy-notice

• ClickFunnels - This data processor does the following activities for us: Assists us in creating and managing sales funnels. They process user data to optimise marketing efforts, track conversion rates, and manage customer interactions through landing pages and follow-up sequences. Refer to their privacy policy for more information: https://www.clickfunnels.com/privacy-policy

• Pipedrive - This data processor does the following activities for us: Helps us manage our customer relationships by storing customer data, tracking interactions, and streamlining sales processes. This allows us to effectively manage leads and customer communications. Refer to their privacy policy for more information: https://www.pipedrive.com/en/privacy

• Zoom - This data processor does the following activities for us: Facilitates our video conferencing needs, allowing us to conduct virtual meetings, webinars, and remote collaboration. They process user data to provide seamless communication services. Refer to their privacy policy for more information: https://explore.zoom.us/en/privacy/

• Xero - This data processor does the following activities for us: Provides cloud-based accounting software to manage our financial transactions, invoicing, and payroll processing. They handle sensitive financial data to ensure accurate bookkeeping and financial reporting. Refer to their privacy policy for more information: https://www.xero.com/uk/legal/privacy/

• Meta Ads Platform - This data processor does the following activities for us: Helps us create and manage advertising campaigns for Facebook and Instagram. They process user data to target advertisements, measure ad performance, and provide analytics to optimize ad effectiveness. Refer to their privacy policy for more information: https://www.facebook.com/privacy/policy/

• LinkedIn Ads Platform - This data processor does the following activities for us: Helps us create and manage advertising campaigns for LinkedIn. They process user data to target advertisements, measure ad performance, and provide analytics to optimize ad effectiveness. Refer to their privacy policy for more information: https://www.linkedin.com/legal/privacy-policy

• Google Analytics - This data processor does the following activities for us: Collects and analyses data about website traffic and user behaviour. This helps us understand how visitors interact with our site and improve user experience. Refer to their privacy policy for more information: https://policies.google.com/privacy

Others we share personal data with:

• Organisations we need to share information with for safeguarding reasons

• Professional or legal advisors

• Financial or fraud investigation authorities

• Relevant regulatory authorities

• Professional consultants

• Organisations we’re legally obliged to share personal information with

• Publicly on our website, social media or other marketing and information media (where appropriate)

We may rely on one or more of the following legal grounds to process your personal data:

• Contract: This relates to the processing necessary in the performance of a contract or to take steps at your request, before entering a contract. We will use if you become a customer or participant.

• Consent: This relates on your freely-given consent at the time you provide your personal data to us. We will always make it clear what your data will be used for and provide a link or reference to our privacy policy and the ability to opt out of communications or withdraw consent. We will use this when we ask for your consent for our marketing purposes. For example, signing up for a newsletter

• Legal Obligation: This relates to processing necessary for compliance with a legal obligation to which we must comply with. For example, financial data for accounting purposes, and health and safety.

• Legitimate Interests: This relates to our legitimate interests pursued by us or by a third party (such as company partners), except where such interests or your fundamental rights and freedoms which require protection of your personal data. Examples of our legitimate interests are as follows:

1. Reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

2. Communicating with our customers, participants and prospects to introduce them to services, or market similar services that would be of interest and benefit to them.

3. Promotion and publicity (e.g. using photographs and video footage of projects to promote and grow our business).

4. Enable us to properly administer our website, business and to grow our business and to decide our marketing strategy.

For information on how long we keep personal information, see our retention schedule at https://www.theblockbuyingcompany.co.uk/tbbc-retention.pdf

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Transmitting data over the internet is generally not completely secure. We have procedures and security in place to keep personal data secure once it is in our systems. All personal data is stored securely in accordance with the principles of the UK GDPR.

Your rights are as follows:

• Your right of access - You have the right to ask us for copies of your personal data.

• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make any of the requests outlined above contact us by email: hello@theblockbuyingcompany.co.uk or in writing marked for the attention of our Data Compliance Lead at the following address The Block Buying Company, 10-12 East Parade, Leeds, LS1 2BH, United Kingdom.

If you wish to complain about how we have handled your personal data, please contact our Customer Service Manager by email at hello@theblockbuyingcompany.co.uk.

Our Customer Service Manager will then investigate your complaint and work with you to resolve the matter.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Information Commissioner’s Office in the UK here: https://ico.org.uk/concerns/ and file a complaint with them.

The Block Buying Company may sometimes expand or reduce its business, this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties.

Data provided by Users will be transferred along with that division and the new owner or newly controlling party (if necessary to that division) will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.

In the event that any personal data submitted by prospects or customers will be transferred in such a manner, you will not be contacted about this in advance or then after by us.

Our service does not address and is not directed towards anyone under the age of 13. We do not knowingly collect personal data from anyone under the age of 13.

If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that data from our systems.

To find out more about how we use cookies you can access our “Cookie Policy” in the link https://www.theblockbuyingcompany.co.uk/cookie. 

Our website contains links to other websites. This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated on 16th July 2024.

Please contact us if you have any questions about our privacy policy or data we hold about you hello@theblockbuyingcompany.co.uk or write to the Data Compliance Lead, The Block Buying Company, 10-12 East Parade, Leeds, LS1 2BH, United Kingdom.